Fungerer dine AirPods i alle andre apps undtagen telefon- og FaceTime - opkald? Problemet kan være forkerte AirPods- mikrofonindstillinger, lavt AirPods- batteri, forældet AirPods- firmware, konflikt fra andre Bluetooth -enheder osv.

Dette indlæg fremhæver, hvorfor dine AirPods ikke fungerer til telefonopkald, og hvordan du løser problemet. Fejlfindingsrettelserne i denne vejledning gælder for alle Apple AirPods -modeller – fra 1. generation af AirPods ned til AirPods 3 .

1. Skift manuelt til AirPods

Hvis flere Bluetooth - hovedtelefoner er forbundet til din i Phone , kan iOS dirigere lyden til den nyligt tilsluttede lydenhed. Skift outputenheden fra opkaldsvinduet eller kontrolcenteret,^{(Control Center)} hvis telefonappen^(Phone) ikke vælger dine AirPods som den foretrukne lydenhed.

Tryk på højttalerikonet^{(Speaker icon)} i opkaldsvinduet, og vælg dine AirPods .

Alternativt kan du åbne kontrolcenteret^{(Control Center)} , trykke på AirPlay-ikonet^{(AirPlay icon)} og vælge dine AirPods som den aktive enhed.

Hvis dine AirPods ikke vises i vinduet til valg af enhed, er de sandsynligvis ikke forbundet til din iPhone. Sæt begge AirPods i opladningsetuiet, sæt dem i dine ører igen, og tjek, om de er tilsluttet din enhed.

Gå til Indstillinger^(Settings) > Bluetooth , og tjek, at AirPods- status viser Forbundet^(Connected) .

2. Øg lydudgangslydstyrken

Sørg for, at din enheds lydstyrke ikke er lav eller slået fra, især hvis du ikke kan høre den anden part tale under telefonopkald. Tryk på Lydstyrke op^{(Volume Up)} under et opkald for at øge din AirPods lydstyrke. Eller åbn AirPlay-menuen^{(AirPlay menu)} i kontrolcenteret^{(Control Center)} , vælg dine AirPods, og flyt lydstyrkeskyderen til højre.

Hvis din AirPods-lydstyrke forbliver usædvanlig lav, se denne vejledning om at gøre AirPods højere^{(tutorial on making AirPods louder)} for løsninger. 

3. Oplad dine AirPods

Dine AirPods bør automatisk afbryde forbindelsen fra din iPhone/iPad, hvis batterierne er ved at være tomme eller døde. Hvis AirPods forbliver forbundet til din enhed, fungerer de muligvis ikke til telefonopkald og andre apps.

Der er flere måder at kontrollere AirPods batterilevetid på^{(ways to check AirPods battery life)} , men det er nemmere fra AirPlay -skærmen.

Åbn kontrolcenteret, tryk på AirPlay-ikonet^{(AirPlay icon)} , og kontroller batteristatus for de enkelte AirPods .

Vi anbefaler at lægge AirPods i etuiet for at oplade, hvis batteriniveauet er under 10-15%. Hvis den venstre AirPod er lav eller død, skal du sætte den tilbage i opladningsetuiet og bruge den højre AirPod – eller^{(AirPod—or)} omvendt.

4. Skift indstillinger for opkaldslyddirigering^{(Call Audio Routing)}

iOS har en "Call Audio Routing"-funktion, der giver brugerne mulighed for at vælge en standard lyddestination for telefon- og FaceTime - opkald. Som standard dirigerer iOS automatisk opkald til den aktive lydenhed. Hvis du ændrer indstillingerne for lyddirigering, bruger telefonopkald og FaceTime -opkald muligvis din enheds højttaler i stedet for som standardlydenhed. 

Gå til Indstillinger^(Settings) > Tilgængelighed^{(Accessibility)} > Tryk på^(Touch) > Opkaldslyddirigering^{(Call Audio Routing)} , og vælg Automatisk^{(Automatically)} . Vælg Bluetooth Headset som standard lyddestination, hvis du vil have telefonopkaldslyd dirigeret til dine AirPods (eller enhver aktiv Bluetooth -enhed).

5. Skift AirPods mikrofonindstillinger^{(Change AirPods Microphone Settings)}

Hvis folk ikke kan høre dig, når de foretager telefonopkald med én AirPod , er det sandsynligvis fordi din iPhone er konfigureret til at bruge mikrofonen i den inaktive AirPod .

Dine AirPods har deres egne mikrofoner. Når begge AirPods er i dine ører, bruger din enhed automatisk mikrofonen i begge AirPods^(AirPod) . Måske har du konfigureret din iPhone til at bruge mikrofonen i én AirPod . Det kan være grunden til, at din AirPod ikke fungerer til telefonopkald.

Tjek dine AirPods mikrofonindstillinger, og sørg for, at din enhed bruger mikrofonen i begge AirPods .

Gå til Indstillinger^(Settings) > Bluetooth , og tryk på ikonet Flere oplysninger^{(More Info)} ved siden af ​​dine AirPods . Tryk på Mikrofon^{(Tap Microphone)} i AirPods- indstillingerne, og vælg Automatisk skift af AirPods^{(Automatic Switch AirPods)} .

6. Afbryd forbindelsen til andre Bluetooth -enheder

At have for mange Bluetooth -enheder forbundet til din iPhone samtidigt vil få enhederne til at tilsidesætte dine AirPods lejlighedsvis. Afbryd alle aktive Bluetooth -lydenheder (undtagen dine AirPods ), og kontroller, om din iPhone bruger AirPods til telefonopkald.

Gå til Indstillinger^(Settings) > Bluetooth , tryk på ikonet Flere oplysninger^{(More Info)} ved siden af ​​den tilsluttede enhed, og vælg Afbryd^(Disconnect) .

7. Slå Bluetooth fra og til

Dette enkle fejlfindingstrick er en gennemprøvet løsning på AirPod-problemer i macOS^{(AirPod problems in macOS)} , iOS, Windows og Android .

Åbn din iPhones Bluetooth - indstillingsmenu ( Indstillinger^(Settings) > Bluetooth ), slå Bluetooth fra , vent nogle sekunder, og tænd den igen.

8. Genstart dine AirPods

Genstart af dine AirPods vil løse tilslutningsproblemer, problemer med lydoutput og andre former for funktionsfejl.

Genstart AirPods (1., 2. og 3. generation) og AirPods Pro^{(Restart AirPods (1st, 2nd, and 3rd Generation) and AirPods Pro)}

Sæt begge (venstre og højre) AirPods i opladningsetuiet, og luk låget i mindst 10 sekunder. Det vil genstarte AirPods , opdatere deres ydeevne og muligvis løse problemer, der får dem til at fungere fejl. Sæt derefter AirPods ^(Next)i^(AirPods) dine ører og kontroller, om din enhed registrerer dem under telefonopkald.

Genstart AirPods Max^{(Restart AirPods Max)}

Tryk og hold knappen Digital Crown og Noise Control nede samtidigt (i 5-10 sekunder), indtil statuslyset^{(Status Light)} ved siden af ​​opladningsporten blinker gult.

Bemærk:^(Note:) Hold ikke knapperne nede i mere end 10 sekunder. Ellers nulstiller du din AirPods Max til fabriksindstillingerne.

9. Genstart din telefon

Tryk og hold sideknappen^{(Side button)} (eller øverste knap^{(Top button)} - for iPads) og en af ​​lydstyrkeknappen nede^{(Volume button)} i 2-5 sekunder, og træk skyderen for sluk til højre.

Alternativt kan du gå til Indstillinger^(Settings) > Generelt^(General) > Luk ned^{(Shut Down)} , flytte skyderen til højre og vente i 30 sekunder på, at din iPhone/iPad lukker helt ned.

Tryk og hold den øverste knap^{(Top button)} (på iPhone) eller sideknappen^{(Side button)} (på iPad) nede, indtil Apple -logoet vises på skærmen. Tilslut dine AirPods til din enhed, og tjek, om de nu fungerer til telefonopkald.

10. Nulstil dine AirPods

Hvordan du nulstiller dine AirPods , afhænger af den model eller generation, du ejer. Vi dækker trinene til at nulstille alle AirPods generationer/modeller nedenfor.

Nulstil AirPods (1., 2. og 3. generation) og AirPods Pro^{(Reset AirPods (1st, 2nd, and 3rd Generation) and AirPods Pro)}

1. Sæt^(Insert) begge AirPods i opladningsetuiet og luk låget.
2. Åbn appen Indstillinger^(Settings) på din iPhone eller iPad , vælg Bluetooth , og tryk på ikonet Flere oplysninger^{(More Info)} ved siden af ​​dine AirPods.
3. Tryk på Glem denne enhed^{(Forget This Device)} , og vælg Glem denne enhed^{(Forget This Device)} igen på bekræftelsesprompten for at fortsætte.
4. Du får en pop op-meddelelse om, at glemme AirPods vil også fjerne AirPods fra dine iCloud-enheder. Vælg Glem enhed^{(Forget Device)} for at fortsætte.

Det næste trin er at tilslutte AirPods til din enhed igen.

1. Placer dine AirPods tæt på din iPhone eller iPad, og åbn lågene på opladeren. Tryk og hold Setup-knappen^{(Setup button)} på bagsiden af ​​AirPods- coveret nede i 10-15 sekunder, indtil statuslampen blinker hvidt.

1. Lås din iPhone/iPad op, tryk på Tilslut^(Connect) på pop op-vinduet, og følg vejledningen for at tilslutte dine AirPods.

Foretag et testopkald (mobil-, WhatsApp- eller FaceTime -opkald), og kontroller, om applikationerne registrerer dine AirPods.

Nulstil AirPods Max^{(Reset AirPods Max)}

Apple anbefaler, at du oplader din AirPods Max i et par sekunder, før du nulstiller den til fabriksindstillingerne.

Tryk og hold knappen Digital Crown og Noise Control nede i 15 sekunder, indtil LED-statuslampen^{(LED Status Light)} blinker gult. Bliv ved med at holde knapperne nede, indtil det gule lys skifter til hvidt.

AirPods Max^{(AirPods Max)} burde nu fungere til telefonopkald, når du genopretter den til din iPhone eller iPad.

11. Opdater din AirPods' firmware

Apple udruller nye funktioner, ydeevneforbedringer og fejlrettelser til AirPods via firmwareopdateringer. AirPods opdaterer typisk sig selv et par dage efter en ny firmwareudgivelse. Men nogle gange skal du tvangsinstallere opdateringen.

Firmware-relaterede fejl kan være årsagerne til, at dine AirPods ikke fungerer til telefonopkald. Det kan man aldrig sige.

For at tvinge dine AirPods til at opdatere skal du sætte dem i opladningsetuiet og sikre, at de holder mindst 50 % batteriopladning. Tilslut derefter din iPhone til et Wi-Fi-netværk og deaktiver Low Power Mode og Low Data Mode .

Placér derefter din iPhone tæt på dine AirPods^(Afterward) (indsat i etuiet) og lad begge enheder stå i mindst 30 minutter (eller længere). Se vores vejledning om opdatering af AirPods-firmware^{(tutorial on updating AirPods firmware)} for detaljerede instruktioner og fejlfindingsrettelser til AirPods- opdateringsproblemer.

12. Deaktiver Bluetooth for Wearables og Smart Gadgets

Tredjepartsapps til bærbare enheder og smarte gadgets kan forstyrre dine AirPods' Bluetooth-forbindelse. I denne Apple-diskussionstråd^{(Apple Discussion thread)} løste nogle iPhone-brugere, der ikke kunne foretage opkald via AirPods , problemet ved at deaktivere Bluetooth for smartwatches og enhedssporingsenheder.

To almindelige syndere er Fitbit- appen og Tile -appen. Hvis du bruger en af ​​disse apps, skal du tjekke deres indstillingsmenu og begrænse eller deaktivere Bluetooth-forbindelse.

13. Opdater din iPhone/iPad

Ligesom firmwareopdateringer, leveres iOS-opdateringer også med fejlrettelser til problemer, der påvirker lydoutput/input, telefonopkald og Bluetooth - forbindelse på iPhones og iPads. Opdater din enheds operativsystem måske bare 

Gå til Indstillinger^(Settings) > Generelt^(General) > Softwareopdatering^{(Software Update)} , og installer enhver tilgængelig iOS-opdatering til din enhed.

14. Nulstil netværksindstillinger

Dette vil opdatere din enheds Bluetooth - forbindelser og andre netværksrelaterede indstillinger. Udfør kun en netværksnulstilling, hvis alle fejlfindingsløsninger fremhævet ovenfor viser sig at være mislykkede.

Åbn Indstillinger^(Settings) , tryk på Generelt^(General) , vælg Overfør eller Nulstil iPhone^{(Transfer or Reset iPhone)} , tryk på Nulstil^(Reset) , vælg Nulstil netværksindstillinger^{(Reset Network Settings)} , indtast din iPhones adgangskode og vælg Nulstil netværksindstillinger^{(Reset Network Settings)} igen.

Reparer AirPods hardwareskade

Kontakt Apple Support eller besøg en Apple-autoriseret serviceudbyder,^{(Apple Authorized Service Provider)} hvis dine AirPods stadig ikke fungerer til telefonopkald. Det er muligt, at dine AirPods er beskadiget. Apple kan give dig nye AirPods, hvis dine (defekte) AirPods stadig er under Apples^(Apple) et års begrænsede garanti^(Warranty) . Eller hvis skaden skyldes en fabriksfejl.

AirPods Not Working for Phone Calls? 14 Fixes to Try

Do your AirPods wоrk іn all other apps except for phone and FaceTime calls? The problem could be incorrect AirPods microрhone settings, low AirPods batterу, outdated AirPods firmware, conflict from other Bluetooth dеvices, etc.

This post highlights why your AirPods aren’t working for phone calls and how to fix the problem. The troubleshooting fixes in this tutorial apply to all Apple AirPods models—from the 1st generation AirPods down to the AirPods 3.

1. Manually Switch to AirPods

If multiple Bluetooth headphones are connected to your iPhone, iOS may route audio to the recently-connected audio device. Switch the output device from the call window or Control Center if the Phone app doesn’t choose your AirPods as the preferred audio device.

Tap the Speaker icon in the call window and select your AirPods.

Alternatively, open the Control Center, tap the AirPlay icon, and select your AirPods as the active device.

If your AirPods don’t appear in the device selection window, they’re probably not connected to your iPhone. Put both AirPods in the charging case, plug them back in your ears, and check if they connect to your device.

Go to Settings > Bluetooth and check that the AirPods status reads Connected.

2. Increase Audio Output Volume

Ensure your device’s volume isn’t low or muted, especially if you can’t hear the other party speak during phone calls. Press the Volume Up during a call to increase your AirPods volume. Or, open the AirPlay menu in the Control Center, select your AirPods, and move the volume slider to the right.

If your AirPods volume stays unusually low, refer to this tutorial on making AirPods louder for solutions. 

3. Charge Your AirPods

Your AirPods should automatically disconnect from your iPhone/iPad if the batteries are low or dead. If the AirPods remain connected to your device, they may not work for phone calls and other apps.

There are several ways to check AirPods battery life, but it’s easier from the AirPlay screen.

Open the Control Center, tap the AirPlay icon, and check the battery status for the individual AirPods.

We recommend putting the AirPods in the case to charge if the battery level is below 10-15%. If the left AirPod is low or dead, put it back in the charging case and use the right AirPod—or vice versa.

4. Change Call Audio Routing Settings

iOS has a “Call Audio Routing” feature that allows users to select a default audio destination for phone & FaceTime calls. By default, iOS automatically routes calls to the active audio device. If you change the audio routing settings, phone calls and FaceTime calls may use your device’s speaker instead as the default audio device. 

Go to Settings > Accessibility > Touch > Call Audio Routing and select Automatically. Select Bluetooth Headset as the default audio destination if you want phone call audio routed to your AirPods (or any active Bluetooth device).

5. Change AirPods Microphone Settings

If people can’t hear you when making phone calls with one AirPod, that’s likely because your iPhone is configured to use the microphone in the inactive AirPod.

Your AirPods have their own microphones. When both AirPods are in your ears, your device automatically uses the microphone in either AirPod. Maybe you configured your iPhone to use the microphone in one AirPod. That could be why your AirPod isn’t working for phone calls.

Check your AirPods microphone settings and ensure your device uses the microphone in both AirPods.

Head to Settings > Bluetooth and tap the More Info icon next to your AirPods. Tap Microphone in the AirPods settings and select Automatic Switch AirPods.

6. Disconnect Other Bluetooth Devices

Having too many Bluetooth devices simultaneously connected to your iPhone will cause the devices to override your AirPods occasionally. Disconnect all active Bluetooth audio devices (except your AirPods) and check if your iPhone uses AirPods for phone calls.

Go to Settings > Bluetooth, tap the More Info icon next to the connected device, and select Disconnect.

7. Turn Bluetooth Off and On

This simple troubleshooting trick is a proven fix to AirPod problems in macOS, iOS, Windows, and Android.

Open your iPhone’s Bluetooth settings menu (Settings > Bluetooth), toggle off Bluetooth, wait for some seconds, and turn it back on.

8. Restart Your AirPods

Rebooting your AirPods will fix connectivity problems, audio output issues, and other forms of malfunctions.

Restart AirPods (1st, 2nd, and 3rd Generation) and AirPods Pro

Put both (left and right) AirPods in the charging cases and close the lid for at least 10 seconds. That’ll restart the AirPods, refresh their performance, and possibly fix issues causing them to malfunction. Next, plug the AirPods in your ears and check if your device detects them during phone calls.

Restart AirPods Max

Press and hold the Digital Crown and Noise Control button simultaneously (for 5-10 seconds) until the Status Light next to the charging port flashes amber.

Note: Don’t hold the buttons longer than 10 seconds. Otherwise, you’ll reset your AirPods Max to factory settings.

9. Reboot Your Phone

Press and hold the Side button (or Top button—for iPads) and either Volume button for 2-5 seconds and drag the power off slider to the right.

Alternatively, go to Settings > General > Shut Down, move the slider to the right, and wait for 30 seconds for your iPhone/iPad to shut down completely.

Press and hold the Top button (on iPhone) or Side button (on iPad) until the Apple logo appears on the screen. Connect your AirPods to your device and check if they now work for phone calls.

10. Reset Your AirPods

How you reset your AirPods will depend on the model or generation you own. We cover the steps to reset all AirPods generations/models below.

Reset AirPods (1st, 2nd, and 3rd Generation) and AirPods Pro

1. Insert both AirPods in the charging case and close the lid.
2. Open your iPhone or iPad’s Settings app, select Bluetooth, and tap the More Info icon next to your AirPods.
3. Tap Forget This Device and select Forget This Device again on the confirmation prompt to proceed.
4. You’ll get a pop-up notification that forgetting the AirPods will also remove the AirPods from your iCloud devices. Select Forget Device to continue.

The next step is to reconnect the AirPods to your device.

1. Place your AirPods close to your iPhone or iPad and open the lids of the charging case. Press and hold the Setup button on the back of the AirPods case for 10-15 seconds until the status light flashes white.

1. Unlock your iPhone/iPad, tap Connect on the pop-up and follow the prompts to connect your AirPods.

Make a test call (cellular, WhatsApp, or FaceTime call) and check if the applications detect your AirPods.

Reset AirPods Max

Apple recommends charging your AirPods Max for a few seconds before resetting it to factory default.

Press and hold the Digital Crown and Noise Control buttons for 15 seconds until the LED Status Light flashes amber. Keep holding the buttons until the amber light changes to white.

The AirPods Max should now work for phone calls when you reconnect it to your iPhone or iPad.

11. Update Your AirPods’ Firmware

Apple rolls out new features, performance enhancements, and bug fixes to the AirPods via firmware updates. AirPods typically update themselves a few days after a new firmware release. But sometimes, you need to force-install the update.

Firmware-related glitches could be the reasons why your AirPods aren’t working for phone calls. You never can tell.

To force-update your AirPods, insert them in the charging case and ensure they hold at least 50% battery charge. Then, connect your iPhone to a Wi-Fi network and disable Low Power Mode and Low Data Mode.

Afterward, place your iPhone close to your AirPods (inserted in the case) and leave both devices for at least 30 minutes (or longer). Refer to our tutorial on updating AirPods firmware for detailed instructions and troubleshooting fixes for AirPods update issues.

12. Disable Bluetooth for Wearables and Smart Gadgets

Third-party apps for wearable devices and smart gadgets can disrupt your AirPods’ Bluetooth connection. In this Apple Discussion thread, some iPhone users who couldn’t make calls via AirPods fixed the problem by disabling Bluetooth for smartwatches and device tracking devices.

Two common culprits are the Fitbit app and the Tile app. If you use either of these apps, check their settings menu and limit or disable Bluetooth connection.

13. Update Your iPhone/iPad

Just like firmware updates, iOS updates also ship with bug fixes for issues affecting audio output/input, phone calls, and Bluetooth connectivity on iPhones and iPads. Update your device’s operating system might just 

Go to Settings > General > Software Update and install any iOS update available for your device.

14. Reset Network Settings

This will refresh your device’s Bluetooth connections and other network-related settings. Perform a network reset only if all troubleshooting solutions highlighted above prove abortive.

Open Settings, tap General, select Transfer or Reset iPhone, tap Reset, select Reset Network Settings, enter your iPhone’s passcode and select Reset Network Settings again.

Fix AirPods Hardware Damage

Contact Apple Support or visit an Apple Authorized Service Provider if your AirPods still don’t work for phone calls. It’s possible that your AirPods are damaged. Apple may give you new AirPods if your (faulty) AirPods are still under Apple’s One Year Limited Warranty. Or, if the damage is due to a factory defect.

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